Note: Below is a press release from PS Logistics outlining the partnership with Hyperscale, and how it is helping them eliminate hold time for drivers and provide around the clock support.
September 18, 2025 – (BIRMINGHAM, AL) – P&S Transportation, a leading flatbed carrier and subsidiary of PS Logistics, today announced the successful deployment of VIC (Virtual Information Coordinator), an industry-leading AI logistics coordinator capable of handling complex conversations in real-time. Developed in partnership with Hyperscale Systems, VIC has eliminated hold times at scale with the same informational awareness as other dispatch channels.
The system represents a milestone in practical deployment of advanced AI agent technology in physical operations, addressing one of trucking's most persistent operational bottlenecks: communication overload that leaves drivers waiting and dispatchers overwhelmed.
Unlike traditional phone trees or basic chatbots, VIC functions as a fully conversational virtual coordinator that integrates directly with transportation management systems, maintenance platforms, and telematics data. When drivers call, VIC instantly accesses their current location, load assignments, equipment history, and other information to provide comprehensive, contextual responses.
"Drivers are the backbone of our business, and their time is too valuable to waste on hold music," said Houston Vaughn, President & COO of PS Logistics. "With VIC, we're putting better tools directly in their hands. It's about making their day smoother, safer, and more productive."
The system handles the full spectrum of driver communications:
Early deployment results demonstrate transformative operational improvements:
"Twelve months ago, this technology simply didn't exist at production quality," explained Oliver Song, Hyperscale Co-Founder. "We founded Hyperscale Systems specifically because we recognized that agentic AI had finally reached the sophistication needed for complex, domain-specific applications like physical operations."
The unique advantage lies in combining P&S Transportation's operational scale and seasoned team with Hyperscale's deep fleet experience - gained through years working at telematics provider Samsara (NYSE: IOT) - and industry-leading expertise in AI agent development. "We're building the always-on intelligence layer that makes operations teams feel like superheroes, especially folks on the frontlines who keep everything moving," added Hyperscale Co-Founder Bo DellaMaria. "There is so much we can do beyond VIC's initial impact, and we are thrilled to partner with PS Logistics on this journey."
"Drivers deserve technology that works as hard as they do," said Mauricio Paredes, VP of IT at PS Logistics. "VIC represents our commitment to innovation that directly improves the driver experience while advancing our standards of operational excellence."
P&S Transportation, headquartered in Birmingham, Alabama, is a leading flatbed trucking company and subsidiary of PS Logistics. With a focus on safety, efficiency, and driver success, P&S provides reliable transportation solutions across the U.S.
Media Contact: press@hsys.ai
